Shipping policy

Shipping and Local Pickup Policy

Production timing

Standard production is generally 3–5 business days after proof approval. This does not include carrier transit time. Larger orders, special-order products, supplier delays, artwork corrections and rush requests may change the schedule.

Complimentary visual proofs are normally provided within 24–48 hours after usable artwork and complete order information are received. Orders requiring proof approval are not released to production until approval is received.

Local pickup

Free local pickup is available at:

Rainbow Engraving LLC  
9914 E Broadway Ave  
Tampa, FL 33619

Wait for a ready-for-pickup notification before traveling to the location. Pickup availability shown on a product page does not mean a personalized order is complete.

Shipping

Shipping services and rates are provided through Shopify and available carriers, including UPS when configured for the order. Delivery dates shown by a carrier are estimates unless the carrier specifically guarantees the selected service.

Customers are responsible for providing a complete and accurate shipping address. Additional carrier charges caused by an incorrect address, refused package or unsuccessful delivery may be charged to the customer.

Inspect packages promptly. Report visible shipping damage, missing items or delivery discrepancies within five business days. Keep all products, cartons and packing materials while a carrier claim is reviewed.

Event dates and expedited orders

Providing an event date helps us schedule production but does not by itself guarantee delivery by that date. Contact Rainbow Engraving LLC before ordering if the order has a firm deadline. Rush production and expedited shipping are subject to availability and confirmation.