Refund policy

Refund and Cancellation Policy

Most Rainbow Engraving products are personalized or produced specifically for the customer. Personalized, engraved, printed, assembled or special-order products are not returnable or refundable after production begins unless Rainbow Engraving LLC made an error or the product is defective.

Cancellation requests must be made as soon as possible. Orders canceled before artwork, special ordering or production begins may be eligible for a refund. Artwork, setup, supplier, rush, payment-processing or other costs already incurred may be deducted where permitted. Once a proof is approved or production has started, the order generally cannot be canceled.

Customers must review proofs carefully. Customer-approved spelling, dates, names, layouts, colors and product choices are not considered production errors. If Rainbow Engraving LLC produces an item differently from the approved proof or confirmed instructions, we will evaluate the item and provide an appropriate correction, replacement or refund.

Report damaged, defective or incorrect items within five business days of receipt or pickup. Keep the product and all packaging until the claim is resolved. Photographs may be required. Do not return an item without authorization.

Contact us at 813-429-2737 or through the Contact Us page before returning or disposing of any item.